POLICIES

POLICIES, TERMS AND CONDITIONS

PRIVACY POLICY:

Any personal information obtained is completely confidential. No information is ever sold to third parties or given to third parties. Customer privacy is of utmost importance to our business.

ORDER SECURELY:

Securing personal data is extremely important in these times, and that concern lead us to the most state-of-the-art website building company. They enforce and uphold the best security measures in the industry- for the shopping cart, payment processing gateway, and customer data (for customers that create accounts on-site, to have an easy and fast re-ordering shopping experience). Credit card and order data is encrypted and secure. This company is Level 1 PCI compliant. They use 256-bit SSL certificates to keep order details secure.

MAIL-OUT INFO:

After an order is placed, that order's package is taken to a post office and will ship out on the following business day, with tracking uploaded that evening to this website, and also onto Paypal if it was the chosen payment method. I ship-out M-F. Shipping on Saturday, Sunday, or a recognized U.S. national holiday is not available.

FedEx, UPS, or DHL shipping options are NOT available. USPS is the shipping provider used.

U.S.A. SHIPPING:

Standard shipping is offered to USA customers for free. USPS First Class, or USPS Priority Shipping are the normal shipping methods. Packages arrive to the destination from the shipment date in 4 business days.

EXPEDITED USA SHIPPING:

USPS Priority Express shipping is available for a flat fee, and the package arrives to the destination in 2 business days.

INTERNATIONAL SHIPPING:

USPS International shipping is available for a flat fee for all countries outside of the USA. Packages will typically arrive within 6 weeks to international destinations that are overseas. Canada and Mexico typically receive packages at a faster rate, in 3-4 weeks, due to proximity.

EXPEDITED INTERNATIONAL SHIPPING:

USPS Priority Mail Express International shipping is available, and the package arrives to the destination in 5 business days.

DAMAGED SHIPMENTS:

Precautions are taken to ensure packages are packed securely. However, on a rare occasion, a package may experience damage in transit. To receive either a refund or a replacement, the customer must provide photo-documentation of the damages, with at least 1 item from the original packaging also displayed in the photo(s), to display that the photo was taken in a timely manner. Any damage claims must be made within 4 days of the delivery date, including the day of delivery.

E-mail: sales@devotedthings.com

TRACKING SAYS "DELIVERED", BUT NEIGHBORHOOD MAIL THEFT:

A USPS tracking number will be provided for all purchases. The customer is responsible for providing a secure delivery address, to prevent loss of a package by neighborhood mail thieves. If you have been, or are newly a victim of neighborhood mail theft, I highly recommend a key-lock controlled Post Office Box (offered at a small fee, by FEDEX, UPS, USPS, Postal Annex, Mailboxes Etc.), or a key-lock residential metal box (to secure to a wall or the ground, purchased at Office Depot, Office Max, or Staples). If the package shows as "delivered", according to tracking, then I have done my job. If the package has been stolen due to being delivered to in an unsecured address with no key-lock box, then that is your job to secure a safe environment for all your future mail. Mail confirmed as "delivered" will not be refunded or replaced. When mail goes missing once, with tracking showing it successfully "delivered", you have been adequately warned that your neighborhood has mail thieves.

*If mail gets lost in transit in its route (not at the destination yet), that is different, and a replacement will be sent when it is sufficiently confirmed as "lost in transit".  

RETURN POLICY:
Because no product on the market can work for 100% of people... I do offer a 100% money-back refund policy as a fall-back (for Devotedthings.com purchases), for those rare circumstances when a product just doesn't work with someone's body chemistry. The enclosed Directions sheet and proper application technique must be followed for desired results. You may receive correspondence to ensure proper use of the product was, or is, being conducted. If the product ad page, Directions, or label are not read and followed by the customer, the seller is not at fault for customer negligence, misuse, or abuse regarding the product. The refund policy lasts 30 days. A request for a refund must be reported, by e-mail, within 30 days from the date of purchase. If a request is made beyond 30 days, unfortunately there is not a 100% refund available.

NON-REFUNDABLE ITEMS:
Gift cards
Downloadable information pages

HOW TO PACKAGE A RETURN:

-Ensure product's lid is screwed on tightly, so that it cannot leak. We recommend putting tape across the seam of the bottle and the lid, preventing it from unscrewing itself.

-Package it in a container with enough padding that it will not break in the mailing process.

-Make sure it is identifiable as associated with you (include a note with your full name and date of purchase).

-Include any promotional or "free" items from your original package inside the return package.

-Return shipping must be paid by the customer. Shipping costs are non-refundable. USPS basic shipping options are adequate. There is no signature, no insurance, and no delivery confirmation needed. USPS will provide you with a tracking number for free- please keep that slip, and send an e-mail to SALES@DEVOTEDTHINGS.COM with the tracking number for the package.

(that's it, nothing more is needed)

Please contact sales@devotedthings.com for the applicable mailing address for your return.

REFUND PROCESS:
Once your return is received and inspected, you will get an e-mail to notify you that your returned item was received. Approval or rejection of your refund will be made clear in the e-mail, and is dependent on the contents inside being intact, or as anticipated.
If it's approved, then your product(s) refund will be processed, minus the original shipping fee. A credit will be applied to your credit card or original method of payment, and the credit is initiated and completed on the seller's part within 24 hours of the returned package being received. An e-mail alert will also be sent to you to concerning the refund.

REFUNDS- DELAYS IN PROCESSING:

PAYPAL REFUNDS:

Paypal transactions should be instant. A personal e-mail is sent when the refund is completed. The Transaction ID # can also be given if there is ever any issue with a Paypal refund.

CREDIT CARD REFUNDS:

If you haven’t received a refund yet, first check your bank account again. It may take some time (typically 7-10 business days) before your refund is officially posted by a credit/debit/bank card company.

 If you ever have questions about the status of your refund, please contact:
sales@devotedthings.com

AGE OF CONSENT:
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

Purchase related policies; use of the Site:

The products available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples that you purchase, or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions. Furthermore, DevotedThings reserves the right to refuse any order at its sole discretion. If any order is refused for any reason, your credit card will not be charged and you will receive notice of refusal.

You may not use any robot, spider, other automatic device or manual process to monitor or copy the Sites or any content or information contained therein. You may not interfere or attempt to interfere in any manner with the proper functioning of the Site. By participating in the Site, you agree that you will not provide to DevotedThings Site any viruses, worms, time bombs and/or other computer programming routines that are intended to damage, detrimentally interfere with, intercept or expropriate any system, data or information and you will not submit any content that may create liability for DevotedThings.

Accuracy of information; cosmetic sales only:

We attempt to be as accurate as possible when describing our products; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors or other content available on the Sites (including third party sites) are accurate, complete, reliable, current, or error-free. From time to time there may be information on the Sites that is in error, including with respect to descriptions, pricing and availability. DevotedThings reserves the right to correct those errors and to change or update information at any time without prior notice (including after you have submitted your order).

Our product descriptions and content are for educational and informational purposes only. We manufacture and sell cosmetics, so none of the statements on the Sites have been evaluated by the U.S. Food and Drug Administration or any other country’s drug regulatory authorities and the results reported, if any, may not necessarily occur in all individuals. We are not offering products to diagnose, treat, cure or prevent any condition or disease. The Sites are not a substitute for medical advice from your own health care practitioner. Please patch test all products before use.

Intellectual property:

All content available on the website, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and arrangement thereof (collectively, the Content) is the property of DevotedThings, and is protected by United States, and international copyright laws and treaties.

The trademarks, logos, and service marks displayed on the website (collectively, the Trademarks) are the registered and unregistered marks of DevotedThings, our affiliates, partners or licensors, in the United States and other countries, and are protected by United States, and international trademark laws and treaties.

Except as required under applicable law, neither the Content nor Trademarks nor any portion of the Sites may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose.

Linking:
It is strictly prohibited to link other sites with this website without DevotedThings prior written permission. DevotedThings has no responsibility and assumes no liability for the unaffiliated sites to which it is linked, including but not limited to the content or web pages or other, products, services or materials on the site linked to the Sites or posted to the Sites by anyone other than DevotedThings. We may permit some links for convenience (such as to Third Party Sites where we make content available), but it is not an endorsement by DevotedThings of the referenced content, product, service, supplier or Third Party Site. Please note that the rules and privacy policies of linked sites (including Third Party Sites) may differ from those of DevotedThings and should be reviewed by you when you use the link to access the other site.

Limitation of Liability:
We are not responsible for timeliness, accuracy, unavailability or interruptions in availability, viruses or other defects in the Sites or its contents. We are also not responsible for any delay or failure in performance resulting directly or indirectly from acts of nature, or other forces or causes beyond our reasonable control including internet failures, computer equipment failures, telecommunication equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, floods, explosions, acts of God, war, governmental actions, and non-performance of third parties not subject to our control.

In addition, we are not responsible for the contents of any communication, message, or information posted by you or other third parties; the content of any website not controlled, owned, or operated by us that is accessed from or linked to the Sites; or the content, services or information provided by any website purporting to be operated by DevotedThings or its affiliates, but not actually affiliated with, controlled, owned, or operated by DevotedThings.

SUBJECT ONLY TO LIMITATIONS IMPOSED UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL DEVOTEDTHINGS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATING TO THE SITES REGARDLESS OF THE FORM OF ACTION AND WHETHER IN CONTRACT, TORT OR OTHERWISE, EVEN IF DEVOTEDTHINGS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Fraud Protection:
We reserve the right to refuse to process any order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our customer service department may contact you with information you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers, as well as ourselves from fraud or other unauthorized or illegal activity.

CHANGES TO THIS PRIVACY POLICY:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Your continued use of the Sites constitutes your agreement to all such terms and conditions. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.